Case study
West London College
Legacy analogue cameras replaced with a centrally managed IP system across Hammersmith, Ealing Green and Southall.
- 103
- camera positions
- 3
- campuses, one control room
- 30 days
- recording retention
Electronic systems
Maintenance and service contracts
Annual service contracts for the CCTV, access control and other security systems we install, to keep them working as they should.
- Platform
- Annual contracts
- Covers
- Annual contracts
- Coverage
- UK-wide
The problem
A system nobody is responsible for
- 01
Finding out at the worst moment
A camera that failed three weeks ago is discovered when you need the footage.
- 02
Nobody owning the system
Installed by one company, serviced by nobody. Kit drifts out of firmware and out of warranty.
- 03
Downtime while someone travels
Many faults can be cleared remotely, with no wait for a visit.
- 04
Evidence for an audit
Service records, firmware history and response times get asked for at audit.
What it covers
What a contract covers
- Annual servicing
- Monitoring reports
- Support when something goes wrong
Accredited for this work
-
Hikvision
VASP Partner -
Axis
Authorised Partner -
Hanwha Vision
STEP Authorised -
Paxton
Silver Partner 2026 -
SafeContractor
Accredited
How you can buy it
- Annual or multi-year contracts
- Cover for systems we installed
- Cover for existing systems after an inspection
What we install
What's included
- 01
Proactive status monitoring
Daily monitoring of system components with a monthly report, so failures surface before you notice them.
- 02
Remote diagnostics and fixes
Secure remote access to clear many faults without a site visit.
- 03
Firmware management
Devices kept up to date, which matters as much for security as for reliability.
- 04
Fault response and repairs
Attendance for faults and repairs, including cable replacement and termination where covered.
- 05
Annual maintenance visit
A yearly visit to check and clean cameras and mechanical components, with a written report on every device.
- 06
Hardware cover
Replacement of covered devices that become faulty during the contract.
Recent work
Maintenance contracts in practice
What are the response times?
The service levels we offer are four hours for a critical system outage, one to two business days for a camera failure and two to four business days for minor faults. They are confirmed in your contract.
Do you maintain systems you did not install?
Often, yes, after an inspection to see what is there and what condition it is in. We will tell you honestly if a system is not worth a contract.
What warranty comes with an installation?
Twelve months on our installation. Hikvision IP devices and hardware carry a three-year manufacturer warranty.
What is not covered?
Deliberate damage, cut cables and work caused by third parties sit outside a contract, and are usually recoverable from an insurer. New cameras in new positions are quoted separately.
Electronic systems
The rest of what we do
-
Electronic CCTV IP, thermal and ANPR cameras, managed through Luxriot or HikCentral. IP · ANPR · Thermal Learn more
-
Electronic Access control and door entry Card and fob readers and intercoms, set up around who needs to be where. Readers · Intercoms Learn more
-
-
-
-
-
-
Physical Fabrication and welding Bespoke steelwork from our workshop: balustrades, ramps, platforms and repairs. MIG · TIG · Powder coat Learn more
Why MerFen
One firm makes it, fits it and keeps it working
Most installers fit what a manufacturer sells them. We make the physical side ourselves, so the specification starts with the site.
Request a free quote- In-house
Made in our own workshop
Screens, counters, doors, gates and hatches are fabricated in Edenbridge, to the sizes the building actually has.
- One team
Nobody passes the job on
The same people survey the site, draw the specification, make the steel, fit it and come back to service it.
- Approved
Accredited and partnered
SafeContractor accredited, with Hikvision VASP, Axis, Hanwha Vision and Paxton partner status behind the electronic side.
- After handover
Covered once it is in
Twelve months on our installation, three years on Hikvision hardware, and annual service contracts for the systems we install.