Security screens and counters
Low-level pay windows LLPW1 to LLPW4
A counter that only works standing leaves a wheelchair user talking up to the glass, or sent round to a side window. The low-level range puts the opening at seated height, so everyone is served at the same counter, and two of the four builds carry a hearing loop.
- For
- Wheelchair users and seated customers
- Hearing loop
- Built in on LLPW3 and LLPW4
- Glazing
- BS EN 356 P4A
Tech sheets
All 4 tech sheets
Read them here, or take the PDF. Each one carries the drawing, the dimensions and the options.
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LLPW1 with shallow document tray
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LLPW2 with cash packet tray
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LLPW3 with audio tray
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LLPW4 with shallow document tray and audio
Specification
What you are getting
- The opening sits at seated height, so a wheelchair user is served at the main counter rather than at a separate window
- LLPW3 and LLPW4 have an integral hearing induction loop with electronic speech enhancement, for customers who use hearing aids
- LLPW1 and LLPW2 carry speech through the mullions with no power needed
- A tray for whatever crosses the counter: a 25mm document tray, a 75mm audio tray or a 110mm cash packet tray
- The same protection as a standing pay window: 11.5mm glazing to BS EN 356 P4A in a welded steel frame
- For internal counters only
Options
- Joined with standard pay windows in one counter line, so there is a standing and a seated position
- Hearing loop on LLPW3 and LLPW4
- Supply only, or supplied and installed
The builds
Which one suits the counter
Each build has its own tech sheet, with the drawing and the dimensions on it.
- LLPW1
With shallow document tray
Documents, 25mm deep · Natural speech through mullions · W 610mm × H 1160mm
- LLPW2
With cash packet tray
Documents, cash and small packages, 110mm deep · Natural speech through mullions · W 610mm × H 1320mm
- LLPW3
With audio tray
Documents and cash, 75mm deep · Electronic speech enhancement and hearing loop · W 610mm × H 1320mm · 13amp socket required
- LLPW4
With shallow document tray and audio
Documents, 25mm deep · Electronic speech enhancement and hearing loop · W 610mm × H 1160mm · 13amp socket required
Applications
Where it gets used
- Dispensary windows
- Surgeries
- Enquiry windows
- Ticket offices
- Cash offices
Who is a low-level pay window for?
Wheelchair users, and staff or customers who are seated. The opening sits at a seated height, so they are served at the same counter as everyone else instead of at a separate window.
What does the Equality Act require at a counter?
The Equality Act 2010 expects service providers to make reasonable adjustments, including to physical features, so disabled customers are not put at a substantial disadvantage. A seated-height position and a hearing loop are two of the adjustments access guidance asks for at a counter. Your access consultant or building control confirms whether the counter as a whole complies.
Is this a DDA-compliant counter?
The Disability Discrimination Act was replaced by the Equality Act 2010 in England, Scotland and Wales, though "DDA compliant" is still how most people describe it. The low-level window gives the counter a seated position and, on LLPW3 and LLPW4, a hearing loop. Compliance is judged on the counter and its approach as a whole.
What height should the seated section be?
In England, Approved Document M asks for at least one section of a reception counter to be at least 1500mm wide, with its surface no higher than 760mm and a knee recess at least 700mm high. The window is made to the counter it goes into, so give us the counter height at survey.
Does it include a hearing loop?
LLPW3 and LLPW4 do: an integral hearing induction loop with electronic speech enhancement, which needs a 13amp socket. Approved Document M asks for a hearing enhancement system, such as an induction loop, at any reception point. LLPW1 and LLPW2 carry natural speech through the mullions.
Is a low-level window as secure as a standard pay window?
Yes. It uses the same 11.5mm glazing to BS EN 356 P4A and the same welded mild steel frame. Only the height of the opening changes.
Why MerFen
One firm makes it, fits it and keeps it working
Most installers fit what a manufacturer sells them. We make the physical side ourselves, so the specification starts with the site.
Request a free quote- In-house
Made in our own workshop
Screens, counters, doors, gates and hatches are fabricated in Edenbridge, to the sizes the building actually has.
- One team
Nobody passes the job on
The same people survey the site, draw the specification, make the steel, fit it and come back to service it.
- Approved
Accredited and partnered
SafeContractor accredited, with Hikvision VASP, Axis, Hanwha Vision and Paxton partner status behind the electronic side.
- After handover
Covered once it is in
Twelve months on our installation, three years on Hikvision hardware, and annual service contracts for the systems we install.