Transfer units and hatches
Counter transfer trays
A tray is what actually crosses the counter. Which one you need follows what has to pass through it, whether the conversation needs help, and whether the risk assessment reaches firearms.
- Range
- Four trays
- Material
- Satin polished stainless steel
- Fitting
- Prepared opening in your counter
Tech sheets
All 4 tech sheets
Read them here, or take the PDF. Each one carries the drawing, the dimensions and the options.
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Shallow shallow document tray
-
Packet cash packet tray
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Audio audio tray
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Ballistic ballistic audio tray
Specification
What you are getting
- Satin polished stainless steel, set into a prepared opening with a rebate for flush fitting
- Physical attack resistant as standard, with a ballistic option where firearms are a risk
- Audio versions carry electronic speech enhancement and an integral hearing induction loop
- Audio trays require a 13amp socket
- Not suitable for external applications
Options
- Ballistic version tested and certified by a UK accredited test house to BS EN 1522 FB4 and SG1, including an under-counter shot box
The builds
Which one suits the counter
Each build has its own tech sheet, with the drawing and the dimensions on it.
- Shallow
Shallow document tray
Documents, 25mm deep · 400mm × 344mm prepared opening
- Packet
Cash packet tray
Packets and documents, 25mm closed and 110mm open · 400mm × 344mm prepared opening
- Audio
Audio tray
Documents and cash, 75mm deep · Electronic speech enhancement and hearing loop · 420mm × 350mm prepared opening · 13amp socket required
- Ballistic
Ballistic audio tray
Documents and cash, 70mm deep · Electronic speech enhancement and hearing loop · 500mm wide × 420mm deep prepared opening · 13amp socket required
Applications
Where it gets used
- Cash offices
- Ticket offices
- Enquiry windows
- Reception windows
- Dispensary windows
- Surgeries
What is a transfer tray?
A stainless steel tray set into the counter beneath the screen. Documents, cash or packets pass between the public side and the staff side without leaving an open gap under the glass.
Which tray do I need?
The shallow tray takes documents, 25mm deep. The cash packet tray opens to 110mm for packets. The audio tray, 75mm deep, adds electronic speech and a hearing loop. The ballistic audio tray, 70mm deep, is for counters where the risk includes firearms.
How is the ballistic tray rated?
It is tested and certified by a UK accredited test house to BS EN 1522 FB4 and SG1, and includes an under-counter shot box.
Can a transfer tray be used outside?
No, these trays are for internal counters. For an external wall, use the flush-fit pay window, which has its own flush draw unit.
How is a tray fitted?
Into a prepared opening in your counter, with a rebate so it sits flush. The opening sizes are on each tray's tech sheet. Audio trays need a 13amp socket.
Why MerFen
One firm makes it, fits it and keeps it working
Most installers fit what a manufacturer sells them. We make the physical side ourselves, so the specification starts with the site.
Request a free quote- In-house
Made in our own workshop
Screens, counters, doors, gates and hatches are fabricated in Edenbridge, to the sizes the building actually has.
- One team
Nobody passes the job on
The same people survey the site, draw the specification, make the steel, fit it and come back to service it.
- Approved
Accredited and partnered
SafeContractor accredited, with Hikvision VASP, Axis, Hanwha Vision and Paxton partner status behind the electronic side.
- After handover
Covered once it is in
Twelve months on our installation, three years on Hikvision hardware, and annual service contracts for the systems we install.