Sector 02 of 06
Hospital and healthcare security
Reception screens, counter audio, access control and CCTV for hospitals and healthcare sites. Your staff meet people at their most distressed, and protecting them shouldn't put a wall between your team and the patient.
- Typically
- Screens · CCTV
- What we fit
- 6 services
- Survey
- Free, before any quote
The risks
Where your staff are exposed
This is the walk we do on the survey, and what we look at when we get there.
- 01
Violence at your counter
Reception, A&E and assessment put your staff face to face with people who are frightened, in pain or under the influence.
- 02
Your doors never close
Your entrances stay open through the night, when the building is quietest and your staffing is thinnest.
- 03
Your medicines and equipment
Drug stores, dispensaries and equipment rooms need controlled access and a record of who went in.
- 04
Your restricted wards
Maternity, paediatrics and mental health units need a controlled way in that does not hold up your clinical staff.
Security solutions
Security solutions we offer
From your front door to the ward. We walk the site first, then put the specification in writing.
-
-
-
Electronic Access control and door entry Card and fob access on your wards, drug stores, records and staff-only corridors, with levels by role and full audit logs. Readers · Intercoms Learn more
-
Electronic CCTV Cameras on your entrances, waiting areas, corridors and car parks, with footage that stands up as evidence if an incident goes further. IP · ANPR · Thermal Learn more
-
-
Electronic Maintenance contracts Annual servicing with response targets, because a failed door release or camera in your building cannot wait a fortnight. Annual contracts Learn more
Standards and guidance
The rules that apply
- Guidance
NHS Violence Prevention and Reduction Standard
NHS England’s standard sets out what organisations should do to protect staff from violence and aggression, including the physical environment.
Read the guidance - Guidance
HSE guidance on work-related violence
Employers must assess and manage the risk of violence to staff. HSE guidance covers control measures including physical ones such as screens.
Read the guidance - Standard
EN356 and EN1063 glass
EN356 grades how well glass resists manual attack, such as hammers and axes. EN1063 grades bullet resistance. Most public counters are specified to EN356; EN1063 is for sites where a risk assessment identifies a firearms threat.
Will a screen make reception feel hostile?
Not if it's done well. Clear glazing, slim frames and speech transfer mean people talk normally, and the counter still feels open.
Do we need bullet-resistant glass in a hospital?
Usually not. Most healthcare counters are specified to EN356 to resist manual attack. EN1063 bullet resistance is for sites where a risk assessment identifies a firearms threat.
Can you fit around a department that never closes?
Yes. Work in live clinical areas is phased and normally done out of hours, agreed with the department beforehand.
Can patients pass notes and samples through?
Yes. Transfer trays and hatches let documents, medicines and samples pass through the counter without opening a door.
Why MerFen
One firm makes it, fits it and keeps it working
Most installers fit what a manufacturer sells them. We make the physical side ourselves, so the specification starts with the site.
Request a free quote- In-house
Made in our own workshop
Screens, counters, doors, gates and hatches are fabricated in Edenbridge, to the sizes the building actually has.
- One team
Nobody passes the job on
The same people survey the site, draw the specification, make the steel, fit it and come back to service it.
- Approved
Accredited and partnered
SafeContractor accredited, with Hikvision VASP, Axis, Hanwha Vision and Paxton partner status behind the electronic side.
- After handover
Covered once it is in
Twelve months on our installation, three years on Hikvision hardware, and annual service contracts for the systems we install.
Get in touch
Tell us about your department
- 01Send a few details about the site. It takes about a minute.
- 02We call you to talk it through and book a free site survey if one's needed.
- 03You get a written specification and quote.
Useful to mention
- Any rating your insurer or a standard asks for
- Drawings or a specification, if you have them
- Photos of the area or the opening
- When you need it done